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Client Satisfaction Survey
Name
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Company Name
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Approximate length of time that you have been serviced by our laboratory
In an effort to better serve you, we ask that you please take a moment to complete the survey below in regards to your satisfaction with Vista Clinical Diagnostics Laboratory.
How would you rate your level of satisfaction with the turn around time of your lab results over the past year?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
Not Applicable
How would you rate your level of satisfaction with the resolution of any problems pertaining to our laboratory that may have occurred over the past year?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
Not Applicable
How would you rate your level of satisfaction regarding the quality of your lab results over the past year?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
Not Applicable
How would you rate the ability to communicate with the laboratory staff over the past year?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
Not Applicable
How would you rate your level of satisfaction regarding your experiences with the phlebotomy services?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
Not Applicable
How would you rate your level of satisfaction regarding the ordering and receiving of supplies?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
Not Applicable
How do you feel your patients would rate their level of satisfaction with our laboratory?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
Not Applicable
How likely are you to refer other skilled nursing facilities to Vista Clinical Laboratory?
Very Likely
Likely
Neutral
Somewhat Unlikely
Very Unlikely
Not Applicable
Comments/Suggestions: Please let us know if there is something we can do to improve your service/relationship with our laboratory. Thank you for your time.
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